Reading List for Kendall Kelly
* denote items I had read when I submitted my reading list to my committee

Technical Communication

*Aristotle. “From Rhetoric” The Rhetorical Tradition: Readings from Classical Times to the Present. Eds. Patricia Bizzell and Bruce Herzberg. New York: Bedford/St. Martin’s, 2001. 179-242.

Bitzer, Lloyd. “The Rhetorical Situation.” Contemporary Rhetorical Theory: A Reader. Eds. John Lucas Lucaites, Celeste Michelle Condit, and Sally Caudill. New York: Guilford Press, 1999. 217-231.

*Blakeslee, A. M., & Spilka, R. (2004)The state of research in technical communication. Technical Communication Quarterly, 13, 73-92.

*Charland, Maurice. “Constitutive rhetoric : the case of the peuple Québćois .” In T. Benson (Ed.) Landmark essays on rhetorical criticism (208-232). Davis, CA: Hermagoras Press, 1993.

*Doheny-Farina, S. (1991). Creating a text/creating a company: The role of a text in the rise and decline of a new organization. In C. Bazerman, & J. Paradis (Eds.), Textual dynamics of the professions: Historical and contemporary studies of writing in professional communities (pp. 306-335). Madison: U of Wisconsin P.

*Dombrowski, P. M. (2000). Ethics in technical communication. Boston: Allyn & Bacon.

*Dragga, S. (1997) A question of ethics: Lessons from technical communicators on the job. Technical Communication Quarterly, 6, 161-178.

*Farrell, K., & Young, M. (2005). The situational perspective. In J. Kuypers (Ed.), The art of rhetorical criticism (pp. 33-55). Boston, MA: Pearson.

*Foucault, M. (1988). The ethic of care for the self as a practice of freedom: An interview translated by J.D. Gauthier. In J. Bernauer, & D. Rasmussen (Eds.), The final Foucault (pp. 1-20). Cambridge, MA: MIT.

*Foucault, M. (1977). Discipline and punish : The birth of the prison (1st American ed.). New York: Pantheon Books.

*Foucault, M. R., Paul. (1984). The Foucault reader (1st ed.). New York: Pantheon Books.

*Foucault, Michel. “From The Order of Discourse.” In P. Bizzell and B. Herzberg (Eds.) The Rhetorical Tradition: Readings from Classical Times to the Present (1460-1470) New York: Bedford/St. Martin’s, 2001.

*Gross, A. G., & Walzer, A. (1997). The challenger disaster and the revival of rhetoric in organizational life. Argumentation, 11(1), 85-93.

*Herndl, C., Fennell, B., & Miller, C. R. (1991). Understanding failures in organization discourse: The accident at Three Mile Island and the shuttle challenger disaster. In C. Bazerman, & J. Paradis (Eds.), Textual dynamics of the professions: Historical and contemporary studies of writing in professional communities (pp. 279-305). Madison: U of Wisconsin P.

*Horton, William. (1997). Secrets of user-seductive documents. Arlington, VA: Society for Technical Communications.

*Johnson-Eilola, J. (1996). Relocating the value of work: Technical communication in a post-modern economy. Technical Communication Quarterly, 5(3), 245.

*Katz, S. B. (1992). The ethic of expediency: Classical rhetoric, technology, and the holocaust. College English, 54(3), 255-275.

*Koerber, A. (2006). Rhetorical agency, resistance, and the disciplinary rhetorics of breastfeeding. Technical Communication Quarterly, 15(1), 87-101.

*Kynell, T. (1999). Technical communication from 1850-1950: Where have we been? Technical Communication Quarterly, 8(2), 143.

*Leont’ev, A. N. (1978). Activity, consciousness, and personality. Englewood Cliffs, N.J: Prentice-Hall.

*Lyotard, J. (1984). The postmodern condition: A report on knowledge (G. Bennington, B. Massumi Trans.). Minneapolis, MN: University of Minnesota.
*Miller, C. R. (1979). A humanistic rationale for technical writing. College English, 40(6), 610-617.

*Mirel, B. and R. Spilka. (2002). Reshaping technical communication : New directions and challenges for the 21st century. Mahwah, NJ: Lawrence Erlbaum Associates.

*Ong, W. J. (1982). Orality and literacy : The technologizing of the word. New York: Methuen.

*Paradis, J. (1991). Text and action: The operator's manual in context and in court
textual dynamics of the professions: Historical and contemporary studies of writing in professional communities. In J. Paradis, & C. Bazerman (Eds.), Textual dynamics of the professions: Historical and contemporary studies of writing in professional communities (pp. 256-278). Madison, WI: U of Wisconsin.

*Randall, N. and I. Pedersen. “Who exactly is trying to help us? The ethos of help systems in popular computer applications.” ACM SIGDOC Sixteenth Annual International Conference on Computer Documentation, Proceedings, Quebec City, Quebec, Canada, September 23-26, 1998. New York: Association for Computing Machinery, 1998. 63-69.

*Sauer, B. J. (2002). The rhetoric of risk : Technical documentation in hazardous environments. Mahwah, N.J: L. Erlbaum Associates.

*Selzer, J. (2004). Rhetorical analysis: Understanding how texts persuade readers. In C. Bazerman, & P. Prior (Eds.), What writing does and how it does it (pp. 279-308). Mahwah, NJ: Lawrence Erlbaum.

*Slack, J., Miller, D. J., & Doak, J. (1993). The technical communicator as author: Meaning, power, authority. Journal of Business and Technical Communication, 7, 12-36.

Slack, J. (2003). The Technical communication as author? A Critical postscript. In G. Savage & T. Kynell-Hunt (Eds.) Power and legitimacy in technical communication (pp. 193-208.) Amityville, NY: Baywood.

*Staples, K. (1999). Technical communication from 1950-1998: Where are we now? Technical Communication Quarterly, 8(2), 153.

*Steehouder, M.; Loorbach, N. “How can we make user instructions motivational?” 2004 International Professional Communication Conference Proceedings, Minneapolis, MN September 29-October 1, 2004. Piscataway, NJ: IEEE, 2004. 101-8.

*Steehouder, M. “Author and Reader in Instructions for Use” 1997 International Professional Communication Conference Proceedings, Salt Lake City, UT October 22-25, 1997. Piscataway, NJ: IEEE, 1997. 77-90.

*Walters, N.J.and C.E. Beck. (1992) A discourse analysis of software documentation: implications for the profession. IEEE Transactions on Professional Communications 35 (3), 156-67.

*Wheelan, C. (2003). Naked economics : Undressing the dismal science. New York: W. W. Norton.

*Winsor, D. (1988). Communication failures contributing to the challenger accident: An example for technical communicators. IEEE Transactions on Professional Communication, 31(3), 101-107.

*Winsor, D. (2000). Ordering work. Written Communication, 17 (2), 155-185.



Intercultural Communication and Globalization


*Andrews, D. C. (2007). Intercultural communication: A contextual approach. Technical Communication, 54(3), 376-377.

Andrews, D., & Starke-Meyerring, D. (2005). Making connections: An intercultural virtual team project in professional communication. 2005 IEEE International Professional Communication Conference, IPCC 2005, 26-31.

Arasaratnam, L. (2007). Empirical research in intercultural communication competence. Australian Journal of Communication, 34(1), 105-117.

Baoming, L., & Zhongming, W. (2006). Cross-cultural communication among Chinese-Canadian business in Canada. 2006 IEEE International Conference on Management of Innovation and Technology, 151-153.

Bardhan, N. (2003). Rupturing public relations metanarratives: The example of india. Journal of Public Relations Research, 15, 225-248.

Beamer, L., & Varner, I. (2008). Intercultural communication in the global workplace (4th ed.). Boston: McGraw-Hill Irwin.

L. Beamer, Directness in Chinese Business Correspondence of the Nineteenth Century, Journal of Business and Technical Communication, 17:2, pp. 201-232, 2003.

Campbell, C. (1998). Beyond Language: Predisposition in Business Correspondence. Presentation at Region 5 STC. February 20, 1998. Fort Worth ,Texas. http://infohost.nmt.edu/~cpc/internationalethos.html

Carbaugh, D. (2007). Cultural discourse analysis: Communication practices and intercultural encounters. Journal of Intercultural Communication Research, 36(3), 167-182.

*Constantinides, H. (2001). Organizational and intercultural communication: An annotated bibliography. Technical Communication Quarterly, 10(1), 31-58.

Davies, Paul (2004). What's this India business? offshoring, outsourcing, and the global services revolution. London: Nicholas Brealey Publishing.

*Dragga, S. (1999). Ethical intercultural technical communication: Looking through the lens of Confucian ethics. Technical Communication Quarterly, 8(4), 365-381.

Du-Babcock, B. (2007). Language-based communication zones and professional genre competence in business and organizational communication: A cross-cultural case approach. Journal of Asian Pacific Communication, 17(1), 149-171.

*Evia, C. (2008). The changing face of technical communication in the global outsourcing economy. In C. Evia, & B. Thatcher (Eds.), Outsourcing technical communication (pp. 1-7). Amityville, NY: Baywood.

Farrell, D., & McKinsey Global Institute. (2006). Offshoring : Understanding the emerging global labor market. Boston, Mass: Harvard Business School Press.
Fougère, M., & Moulettes, A. (2007).

The construction of the modern west and the backward rest: Studying the discourse of Hofstede's culture's consequences. Journal of Multicultural Discourses, 2(1), 1-19.

*Friedman, T. L. (2005). The world is flat : A brief history of the twenty-first century (1st ed.). New York: Farrar, Straus and Giroux.

Ganesh, S. (2007). Outsourcing as symptomatic: Class visibility and ethnic scapegoating in the US IT sector. Journal of Communication Management, 11(1), 71-83.

*Geertz, C. (1973). The interpretation of cultures; selected essays. New York: Basic Books.

Ghemawat, P. (2007). Managing differences: The central challenge of global strategy. Harvard Business Review, 85(3), 58-68.

*Gibson, K. (2008). Outsourcing technical communication: The policy behind the practice. In C. Evia, & B. Thatcher (Eds.), Outsourcing technical communication (pp. 185-201). Amityville, NY: Baywood.

Goby, V. P. (2007). Business communication needs: A multicultural perspective. Journal of Business & Technical Communication, 21(4), 425-437.

Greene, W., & United States International Trade Commission. (2006). Growth in services outsourcing to India propellant or drain on the U.S. economy?http://purl.access.gpo.gov.libproxy.txstate.edu/GPO/LPS71225; http://purl.access.gpo.gov.libproxy.txstate.edu/GPO/LPS71225

*Hall, E. T. (1976). Beyond culture (1st ed.). Garden City, N.Y: Anchor Press.

*Hofstede, Geert H. Hofstede,Gert Jan. (2005). Cultures and organizations : Software of the mind (Rev. and expanded 2nd ed.). New York: McGraw-Hill.

*Honold, P. (1999). Learning how to use a cellular phone: Comparison between German and Chinese users. Technical Communication, 46(2), 196-205.

Hunter, M. G., & Beck, J. E. (2000). Using repertory grids to conduct cross-cultural information systems research. Information Systems Research, 11, 93-101.

Inoue, Y. (2007). Cultural fluency as a guide to effective intercultural communication: The case of Japan and the U.S. [electronic version] Journal of Intercultural Communication, (15), 4.

Jameson, D. A. (2007). Reconceptualizing cultural identity and its role in intercultural business communication. Journal of Business Communication, 44(3), 199-235.

*Jameson, F. M., Masao. (1998). The cultures of globalization. Durham: Duke University Press.

Jiazu Gu. (2008). Theorizing about intercultural communication: Dynamic semiotic and memetic approaches to intercultural communication (A commentary). China Media Research, 4(2), 86-88.

Kehal, H. S., & Singh, V. P. (2006). Outsourcing and offshoring in the 21st century : A socio-economic perspective. Hershey, PA: Idea Group Pub.

Kiesling, S. F., & Paulston, C. B. (2005). Intercultural discourse and communication : The essential readings. Malden, MA: Blackwell Pub.

*Kim, H., Hearn, G., Hatcher, C., & Weber, I. (1999). Online communication between Australians and Koreans: Learning to manage differences that matter. World Communication, 28(4), 48-68.

Kim, M., & Hubbard, A. S. E. (2007). Intercultural communication in the global village: How to understand "the other". Journal of Intercultural Communication Research, 36(3), 223-235.

*Kim, Y. Y. (2007). Ideology, identity, and intercultural communication: An analysis of differing academic conceptions of cultural identity. Journal of Intercultural Communication Research, 36(3), 237-253.

Kobayashi-Hillary, M. (2004). Outsourcing to India : The offshore advantage. Berlin ; New York: Springer.

Kramer, T., Spolter-Weisfeld, S., & Thakkar, M. (2007). The effect of cultural orientation on consumer responses to personalization. Marketing Science, 26(2), 246-258.

Kronenfeld, D. (2008). Cultural models. Intercultural Pragmatics, 5(1), 67-74.

Ladegaard, H. J. (2007). Global culture - myth or reality? perceptions of "national cultures" in a global corporation. Journal of Intercultural Communication Research, 36(2), 139-163.

Levine, T. R., Park, H. S., & Kim, R. K. (2007). Some conceptual and theoretical challenges for cross-cultural communication research in the 21st century. Journal of Intercultural Communication Research, 36(3), 205-221.

Littlefield, R. S., McRoberts, D. A., Novak, J. M., & Spiering, K. L. (2007). Visualising the other. Journal of International Communication, 13(2), 31-50.

Loane, S., Bell, J., & McNaughton, R. (2006). Employing information communication technologies to enhance qualitative international marketing enquiry. International Marketing Review, 23, 438-455.

Lustig, M. W., & Koester, J. (2003). Intercultural competence : Interpersonal communication across cultures (4th ed.). Boston: Allyn and Bacon.

Mann, R. (2006). Reflexivity and researching national identity. [Electronic version] Sociological Research Online, 11 (4), 20.

Manning, P. (2007). A world of others' words: Cross-cultural perspectives on intertextuality. Journal of Linguistic Anthropology, 17(2), 301-303.

*Melton, J. (2008). Language, culture, and collaboration in offshore outsourcing: A case study of international training team communication competencies. In C. Evia, & B. Thatcher (Eds.), Outsourcing technical communication (pp. 123-145). Amityville, NY: Baywood.

Mosco, V. (2005). Here today, outsourced tomorrow: Knowledge workers in the global economy. Javnost: The Public, 12, 39-55.

Narayan, S. (2007). Off work: Bangalore. ForbesLife, , 48.

*Natarajan, P., & Pandit, M. (2008). Technical communication and IT outsourcing in India--past, present, and future. In C. Evia, & B. Thatcher (Eds.), Outsourcing technical communication (pp. 11-30-11-30). Amityville, NY: Baywood.
Oetzel, J., Dhar, S., & Kirschbaum, K. (2007). Intercultural conflict from a multilevel perspective: Trends, possibilities, and future directions. Journal of Intercultural Communication Research, 36(3), 183-204.

Okabe, R. (2007). The concept of rhetorical competence and sensitivity revisited: From western and eastern perspectives. China Media Research, 3(4), 74-81.

O'Regan, J. P., & MacDonald, M. N. (2007). Cultural relativism and the discourse of intercultural communication: Aporias of praxis in the intercultural public sphere. Language & Intercultural Communication, 7(4), 267-278.

Padmanabhan, P. (2007). Technical communication outsourcing: The twelve driver framework. IEEE Transactions on Professional Communication, 50(2), 109-120.
Prahalad, C. K. (2005, Jun 8). The art of outsourcing. Wall Street Journal, pp. A.14.
Qingwen Dong, Day, K. D., & Collaço, C. M. (2008). Overcoming ethnocentrism through developing intercultural communication sensitivity and multiculturalism. Human Communication, 11(1), 27-38.

Samovar, L. A., Porter, R. E., & McDaniel, E. R. (2006). Intercultural communication : A reader (11th ed.). Belmont, CA: Thomson/Wadsworth.

Scollon, R., & Scollon, S. W. (1995). Intercultural communication : A discourse approach. Oxford, UK ; Cambridge, Mass.: Blackwell.

Sigrid Norris. (2007). The micropolitics of personal national and ethnicity identity. Discourse & Society, 18(5), 653-674.

*Singh, N., & Boughton, P. D. (2005). Measuring website globalization: A cross-sectional country and industry level analysis. Journal of Website Promotion, 1(3), 3-20.

*Sriussadaporn, R. (2006). Managing international business communication problems at work: A pilot study in foreign companies in Thailand. Cross Cultural Management, 13(4), 330-344.

*St. Amant, K. (2002). Commentary: When cultures and computers collide: Rethinking computer-mediated communication according to international and intercultural communication expectations. Journal of Business & Technical Communication, 16, 196-214.

*St. Amant, K. (2008). The privacy problem related to international outsourcing: A perspective for technical communicators. In C. Evia, & B. Thatcher (Eds.), Outsourcing technical communication (pp. 147-184). Amityville, NY: Baywood.

*St. Amant, K. R. (2003). Designing web sites for international audiences. Intercom, 50(5), 15.

*St. Amant, K. (1999). When culture and rhetoric contrast: Examining English as the international language of technical communication. IEEE Transactions on Professional Communication, 42(4), 297-300.

*St. Amant, K. S. (2001). Cultures, computers, and communication: Evaluating models of international online production. IEEE Transactions on Professional Communication, 44(4), 291-295.

*St. Amant, K. S. (2003). Making contact in international virtual offices: An application of symbolic interactionism to online workplace discourse. IEEE Transactions on Professional Communication, 46(3), 236-240.

*St. Amant, K. S. (2005). A prototype theory approach to international image design. IEEE Transactions on Professional Communication, 48(2), 219-222.

*Amant, K. S. (2005). A prototype theory approach to international web site analysis and design. Technical Communication Quarterly, 14(1), 73-91.

*Sun, H. (2004). Expanding the scope of localization: A cultural usability perspective on mobile text messaging use in American and Chinese contexts. (Ph.D., Rensselaer Polytechnic Institute).

Sunaoshi, Y. (2005). Historical context and intercultural communication: Interactions between Japanese and American factory workers in the American south. Language in Society, 34(2), 185-217.

*Thatcher, B. Intercultural rhetoric, technology transfer, and writing in U.S.–Mexico border maquilas. Technical Communication Quarterly, 15, 385-405.

*Thatcher, B. L. (2000). Writing policies and procedures in a U.S./South American context. Technical Communication Quarterly, 9(4), 365-399.

*Thatcher, B., & Garza-Almanza, V. (2008). Approaching outsourcing in rhetoric and professional communication: Lessons from U.S.-owned maquilas in mexico. In C. Evia, & B. Thatcher (Eds.), Outsourcing technical communication (pp. 87-105). Amityville, NY: Baywood.

*Tomlinson, J. (1999). Globalization and culture. Chicago: University of Chicago Press.

Trompenaars, A. (1994). Riding the waves of culture : Understanding diversity in global business. Burr Ridge, Ill: Irwin Professional Pub.

Voss, D., & Flammia, M. (2007). Ethical and intercultural challenges for technical communicators and managers in a shrinking global marketplace. Technical Communication, 54(1), 72-78.

Wang, J. (2008). Toward a critical perspective of culture: Contrast or compare rhetorics. Journal of Technical Writing & Communication, 38(2), 133-148.

*Wang, J. & Baake, K. (2006). Offshoring and serving the needs of Indian technical communicators with online technical communication programs: A feasibility study. Technical Communication, 53(4), 427-438.

*Warren, T. L. (2004). Increasing user acceptance of technical information in cross-cultural communication. Journal of Technical Writing & Communication, 34(4), 249-264.
Winkler, J. K., Dibbern, J., & Heinzl, A. (2008). The impact of cultural differences in offshore outsourcing--case study results from German-Indian application development projects. Information Systems Frontiers, 10(2), 243.


Call Centers

Alferoff, C., & Knights, D. (2008). Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the ‘people-by-numbers’ approach. Information and Organization, 18(1), 29-50.

*Ali, S. (2006, Oct 30). Leadership (A special report); if you want to scream, press...: Do call centers have to be so infuriating? Wall Street Journal, pp. R.4.

*Bailor, C. (2005). 5 elements to consider after you've outsourced. Customer Relationship Management, 9(7), 24-29.

Baker, C. D., Emmison, M., & Firth, A. (2005). Calling for help : Language and social interaction in telephone helplines. Amsterdam ; Philadelphia: John Benjamins Pub. Co.

Baxi, P. (2006). Globalizing identity? voices of call center workers from Gurgaon, India . Unpublished master’s thesis, California State University, East Bay, Hayward, CA.

Bharadwaj, N., & Roggeveen, A. L. (2008). The impact of offshored and outsourced call service centers on customer appraisals. Marketing Letters, 19(1), 13-23.

Budhwar, P. S., Varma, A., Singh, V., & Dhar, R. (2006). HRM systems of Indian call centres: An exploratory study. The International Journal of Human Resource Management, 17(5), 881-897.

*D'Cruz, P., & Noronha, E. (2007). Technical call centres: Beyond 'electronic sweatshops' and 'assembly lines in the head'. Global Business Review, 8(1), 53-67.

*D'Cruz, P., & Noronha, E. (2006). Being professional: Organizational control in Indian Call Centers. Social Science Computer Review, 24 (3), 342-361.

Edward, L. U. C. E. (2004, Sep 27). Call centres ring the changes INDIA: Edward Luce analyses the runaway success of an industry and looks at its problems. Financial Times, pp. 4.

*Fleischer, J. (2006). It's NOT the COST it's the PRODUCTIVITY. Call Center Magazine, 19(4), 12-14.

Ganesh, S. (2007). Outsourcing as symptomatic: Class visibility and ethnic scapegoating in the US IT sector. Journal of Communication Management, 11(1), 71-83.

Giere, N. M., & American Society for Training and Development. (2000). Call center training. Alexandria, VA: American Society for Training & Development.

Hymowitz, C. (2006, Feb 27). Everyone likes to laud serving the customer; doing it is the problem. Wall Street Journal, pp. B.1.

*Kurtz, R. (2004). The problem: Angry customers. language issues. phone static. maybe outsourcing the help desk wasn't such a great idea after all. Inc, 26(7), 48-49.
London, S., Merchant, K., & Skapinker, M. (2002, Oct 7). Trying to keep the customer happy: CALL CENTRES PART II: Quality of service is a core strategy in Salt Lake City and Bombay, report Khozem merchant, Simon London: Financial Times, pp. 10.

Lyon, D. (1993) An electronic panopticon? A sociological critique of surveillance theory. Sociological Review, 41 (4), 652-678.

Mahesh, V. S., & Kasturi, A. (2006). Improving call centre agent performance: A UK-India study based on the agents' point of view. International Journal of Service Industry Management, 17(2), 136-157.

*Marquez, J. (2006). Union cites high stress at call centers in India. Workforce Management, 85(21), 14.

*McLuhan, R. (March 18, 2004). Calling India. Marketing, 23-25.

*Pal, M., & Buzzanell, P. (2008). The Indian call center experience: A case study in changing courses of identity, identification, and career in a global context. Journal of Business Communication, 45(1), 31-60.

Perez, K. (2005). 1-800-(re)colonize : A feminist postcolonial and performance analysis of call center agents in India performing U.S. cultural identity
Poster, W. R. (2007). Who's on the line? Indian call center agents pose as Americans for U.S.-outsourced firms. Industrial Relations, 46(2), 271-304.

*Sandberg, J. (2007, Feb 20). 'It says press any key; where's the any key?'; India's call-center workers get pounded, pampered. Wall Street Journal, pp. B.1.

*Shastri, R. (2004). The economics of Indian call center models. Customer Inter@ction Solutions, 23(5), 58-60.

Tabordon, N., Université catholique de Louvain, & Faculté des Sciences Économiques, Sociales et Politiques. (2002). Modeling and optimizing the management of operator training in a call center. Louvain-la-Neuve: CIACO.

*Taylor, P., & Bain, P. (1999). `An assembly line in the head': Work and employee relations in the call centre. Industrial Relations Journal, 30(2), 101-117.

*Taylor, P., & Bain, P. (2005). India calling to the far away towns’: the call centre labour process and globalization. Work, Employment, Society, 19(2), 261-282.

*Tehrani, R. (2006). Keeping up with the call center. Customer Inter@ction Solutions, 24(11), 14-16.


Linguistics and Genre

*Austin,J L . (1962). How to do things with words. Cambridge, MA: Harvard University Press.

*Baake, K. (2003). Archaeology reports: When context becomes an active agent in the rhetorical process. Technical Communication Quarterly, 12(4), 389-403.

*Barton, E. (2004). Linguistic discourse analysis: How the language in texts works. In C. Bazerman, & P. Prior (Eds.), What writing does and how it does it (pp. 57-82). Mahwah, NJ: Lawrence Erlbaum.

*Bazerman, C. (2004). Intertextuality: How texts rely on other texts. In C. Bazerman, & P. Prior (Eds.), What writing does and how it does it (pp. 83-96). Mahwah, NJ: Lawrence Erlbaum.

*Bazerman, Charles. Speech Acts, Genres, and Activity Systems: How Texts Organize Activity People. In C. Bazerman, & P. Prior (Eds.), What writing does and how it does it (pp. 309-339). Mahwah, NJ: Lawrence Erlbaum.

*Benoit, W. (2005). Generic rhetorical criticism. In J. Kuypers (Ed.), The art of rhetorical criticism (pp. 85-106). Boston, MA: Pearson.

Berkenkotter, C. & Huckin, T. (1995). Genre knowledge in Disciplinary Communication, Mahway, NJ: Lawrence Erlbaum.

*Bitzer, Lloyd. The Rhetorical Situation. Contemporary Rhetorical Theory: A Reader (217-231) Eds. John Lucas Lucaites, Celeste Michelle Condit, and Sally Caudill. New York: Guilford Press, 1999.

Black, E. (1978). Rhetorical criticism : A study in method. Madison: University of Wisconsin Press.

*Black, Edwin. The Second Persona. In T. Benson (Ed.) Landmark essays on rhetorical criticism (161-172). Davis, CA: Hermagoras Press, 1993.

Buell, M. (2004). Code-switching and second language writing: How multiple codes are combined in a text. In C. Bazerman, & P. Prior (Eds.), What writing does and how it does it (pp. 97-122). Mahwah, NJ: Lawrence Erlbaum.

*Burns, A., & Coffin, C. (2001). Analysing English in a global context : A reader. London: Routledge in association with Macquarie University and the Open University.
Burroughs, N. F. (2008). Raising the question #10 non-native speakers of English: What more can we do? Communication Education, 57(2), 289-295.

Connor, U. (1996). Contrastive rhetoric : Cross-cultural aspects of second-language writing. Cambridge England ; New York: Cambridge University Press.

Connor, U. (2002). New Directions in Contrastive Rhetoric. TESOL, 36(4), 493-510.

Covarrubias, P. (2007). (Un)biased in western theory: Generative silence in American Indian communication. Communication Monographs, 74(2), 265-271.

Dalmau, M. S. i., & Gotor, H. C. i. (2007). From “Sorry very much” to “I'm ever so sorry”: Acquisitional patterns in L2 apologies by Catalan learners of English. Intercultural Pragmatics, 4(2), 287-315.

Economidou-Kogetsidis, M. (2005). ‘‘Yes, tell me please, what time is the midday flight from athens arriving?’’: Telephone service encounters and politeness. Intercultural Pragmatics, 2(3), 253-273.

*Farkas, D. (1998). The logical and rhetorical construction of procedural discourse. Technical Communication, 46 (1), 42-54.

Fetzer, A. (2007). Non-acceptances in context. Intercultural Pragmatics, 4(4), 493-520.

Forey, G. (2004). Workplace texts: Do they mean the same for teachers and business people? English for Specific Purposes, 23(4), 447-469.

*Forey, G., & Lockwood, J. (2007). “I’d love to put someone in jail for this”: An initial investigation of english in the business processing outsourcing (BPO) industry. English for Specific Purposes, 26(3), 308-326.

*Halliday, M. A. K. (1978). Language as a social semiotic : The social interpretation of language and meaning. Baltimore: University Park Press.

Halliday, M. A. K., & Hasan, R. (1976). Cohesion in English. London: Longman.

Jackendoff, R. (2007). Conceptual semantics and natural semantic metalanguage theory have different goals. Intercultural Pragmatics, 4(3), 411-418.

Leander, K., & Prior, P. (2004). Speaking and writing: How talk and text interact in situated practices. In C. Bazerman, & P. Prior (Eds.), What writing does and how it does it (pp. 201-238). Mahwah, NJ: Lawrence Erlbaum.

Liu, J. (2008). The generic and rhetorical structures of expositions in English by Chinese ethnic minorities: A perspective from intracultural contrastive rhetoric. Language & Intercultural Communication, 8(1), 2-20.

*Luzon, M. (2005). Genre Analysis in Technical Communication. IEEE Transactions on Professional Communication, 48(3), 285-295.

*Miller, C. R. (1984). Genre as social action. Quarterly Journal of Speech, 70, 151-167.
*Miller, C. R. (1993). Signs, genres, and communities in technical communication. RSQ: Rhetoric Society Quarterly, 23(2), 63-65.

Rude, C. D. (2004). Toward an expanded concept of rhetorical delivery: The Uses of reports in public policy debates, TCQ, 13 (3), 271-288.

*Rude, C. D. (1995). The report for decision making. Journal of Business & Technical Communication, 9(2), 170-206.

Panetta, C. G. (2001). Contrastive rhetoric revisited and redefined. Mahwah, N.J.: L. Erlbaum Associates.

Pennycock, A. (2001). Critical applied linguistics : A critical introduction. Mahwah, N.J.: L. Erlbaum.

Searle, J. R. (1970). Speech acts: An essay in the philosophy of language. London: Cambridge U.P.

*Spinuzzi, C., & Zachry, M. (2000). Genre ecologies: An open-system approach to understanding and constructing documentation. ACM Journal of Computer Documentation, 24(3), 169-181.

*Spinuzzi, C. (2003). Tracing genres through organizations : A sociocultural approach to information design. Cambridge, Mass: MIT Press.

Swales, J. (1990). Genre analysis : English in academic and research settings. New York: Cambridge University Press.

Swales, J. (2000). LANGUAGES FOR SPECIFIC PURPOSES. Annual Review of Applied Linguistics, 20(1), 59-76.

Methodology

Bazerman, C. (2008). Handbook of research on writing: history, society, school, individual text. New York: Erlbaum.

Begley, C. M. (1996). Triangulation of communication skills in qualitative research instruments. Journal of Advanced Nursing, 24, 688-693.

Beyer, H. H., Karen. (1998). Contextual design : Defining customer-centered systems. San Francisco, Calif: Morgan Kaufmann.

Black, E. (1978). Rhetorical criticism : A study in method. Madison: University of Wisconsin Press.

Blakeslee, A. & Fleischer, C. (2007). Becoming a writing researcher. New York: Erlbaum.

*Carliner, S. (2006). Introduction: Current challenges of research in information design and document design. In S. Carliner, J. P. Verckens & C. de Wael (Eds.), Information and document design: Varieties on recent research (pp. 1-24).
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*Charney, D. (1996). Empiricism is not a four-letter word. College Composition and Communication, 47(4), 567-593.

Corring, D. J., & Cook, J. V. (2007). Use of qualitative methods to explore the quality-of-life construct from a consumer perspective. Psychiatric Services, 58, 240-244.

*Creswell, J. W. (2003). Research design : Qualitative, quantitative, and mixed methods approaches (2nd ed.). Thousand Oaks, Calif.: Sage Publications.

Creswell, J. W., & Clark, V. L. P. (2007). Designing and conducting mixed methods research. Thousand Oaks, Calif.: SAGE Publications.

Cheryl Geisler, Charles Bazerman, Stephen Doheny-Farina, Laura Gurak, et al. IText: (2001). Future directions for research on the relationship between information technology and writing, Technical Communication Quarterly 15 (3), 269-309.

Goering, P. N., & Streiner, D. L. (1996). Reconcilable differences: The marriage of qualitative and quantitative methods. Canadian Journal of Psychiatry-Revue Canadienne De Psychiatrie, 41, 491-497.

Hayhoe, G. & Hughes, M. (2008). A Research primer for technical communication: methods, exemplars, and analyses. New York: Erlbaum.

Holtzblatt, K. B., Hugh. (1996). Contextual design : Understanding work. Harvard, MA: InContext Enterprises Inc.

Huckin, T. (2004). Content analysis: What texts talk about. In C. Bazerman, & P. Prior (Eds.), What writing does and how it does it (pp. 13-32). Mahwah, NJ: Lawrence Erlbaum.

Hunter, M. G., & Beck, J. E. (2000). Using repertory grids to conduct cross-cultural information systems research. Information Systems Research, 11, 93-101.

*MacNealy, M. S. (1999). Strategies for empirical research in writing. Boston: Allyn and Bacon.

Mullings, B. (1999). Insider or outsider, both or neither: Some dilemmas of interviewing in a cross-cultural setting. Geoforum, 30, 337-350.

Myers, M. D. (1997). Qualitative research in information systems. MIS Quarterly, 21, 241-242.

Neale, H., & Nichols, S. (2001). Theme-based content analysis: A flexible method for virtual environment evaluation. International Journal of Human-Computer Studies, 55, 167-189.

Ramanathan, V. (2005). Some impossibilities around researcher location: Tensions around divergent audiences, languages, social stratifications. Journal of Language, Identity & Education, 4(4), 293-297.

Sandelowski, M. (2000). Combining qualitative and quantitative sampling, data collection, and analysis techniques in mixed-method studies. Research in Nursing & Health, 23, 246-255.

*Schnieders, G. (2006). Between customer and computer: Discursive effects of the use of computers in telephone complaints. In S. Carliner, J. P. Verckens & C. de Wael (Eds.), Information and document design: Varieties on recent research (pp. 231-250-231-250). Philadelphia: John Benjamins Publishing Co.

Sofaer, S. (1999). Qualitative methods: What are they and why use them? Health Services Research, 34, 1101-1118.

*Spilka, R. (1993). The value of a flexible, cautionary approach to data gathering in qualitative research. Bulletin of the Association for Business Communication, 56, 40-41.

*Sullivan, Patricia Porter,James E. (1997). Opening spaces : Writing technologies and critical research practices. Greenwich, Conn: Ablex Pub. Corp.

Sullivan, M. L. (1998). Integrating qualitative and quantitative methods in the study of developmental psychopathology in context. Development and Psychopathology, 10, 377-393.

Thatcher, B. (2001). Issues of validity in intercultural professional communication research. Journal of Business & Technical Communication, 15, 458-489.

Thomas, G. F. (2007). How can we make our research more relevant? Journal of Business Communication, 44(3), 283-296.

Ting-Toomey, S. (2007). Researching intercultural conflict competence. Journal of International Communication, 13 (2), pp. 7-30.

White, M. D., & Marsh, E. E. (2006). Content analysis: A flexible methodology. Library Trends, 55, 22-45.

Winsor, D. A., & Spilka, R. (1993). What makes good qualitative research? analyses of four excellent qualitative studies. Bulletin of the Association for Business Communication, 56 (3), 39-41.

Extreme lethargy

Be more like Spinuzzi--it's my new mantra. Right now I'm suffering from a combination of lethary and paralyzing fear. I need to start on what's hopefully my final dissertation proposal, but it's not actually due until December 15th. In the mean time, I've got a bunch of papers to grade, a proposal to submit, and--the thing that's really driving me crazy--fake a research journal for my ARG for freshman English. For some reason, I'm having a hard time faking a research journal. It really scares me. I think it's creative, and it needs to be long enough, and I can't get my hands on the original materials the guy used to write the article. Maybe I'll just outline the article and that will get me started and then I'll ease into faking the journal. Regardless, my new mantra is be more like Spinuzzi. This guy puts out so much stuff there's no way he could be slowed down by self doubt, anxiety etc. so everytime I get so anxious I want to throw up or eat an entire pint of ice cream, I'll just chant--be more like Spinuzzi--be more like Spinuzzi. It might get me out of the funk. It's worth a shot anyway.

Kendall